Kurt Dean has focused on Great Wolf Resorts’ mission of creating a family feel for employees and guests. His role as corporate director of rooms largely involves growing the company brand, but the most rewarding part is interacting with lodge team members. With this support and guidance, employees are prepared to provide a memorable, family-focused experience.
Guests notice this commitment to exceptional service, as well as the many activities and attractions, from the moment they arrive.
Children can jump into any of the activities in the lobby, sport the wolf ears they scored at check-in, or simply hang out with the Great Wolf Lodge characters—while parents consider where they’ll dine that evening or what spa services they intend to splurge on. Large fireplaces in every lodge create a cozy atmosphere, as does the sight of kids and adults lounging in pajamas during evening story time.
The experience continues when guests enter the inviting room Dean’s team has carefully prepared for them. The comfortable Tempur Sealy beds provide not only well-deserved sleep, but also the opportunity to come together as a family.
Guests leave feeling like they’re part of the pack. They can’t help but rave about their stay, and they’re eager to start planning their next trip to one of the many Great Wolf Lodge locations.
